Frequently Asked Questions

Repair costs vary depending on the device model and the type of repair needed. Common repairs like screen replacements typically range from $79-$299, while battery replacements usually cost $49-$89. After our free diagnostic, we'll provide you with an exact, upfront quote with no hidden fees. You'll know the exact cost before we start any work.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and cash. Payment is due upon completion of the repair. We also accept Apple Pay, Google Pay, and other mobile payment methods for your convenience.

Yes! We regularly offer special promotions and discounts. Students, military personnel, and seniors receive a 10% discount on all repairs with valid ID. We also run seasonal promotions and bulk repair discounts. Follow us on social media or sign up for our newsletter to stay informed about current deals.

It depends on your insurance policy. Some device protection plans and homeowner's insurance policies may cover accidental damage repairs. We can provide you with a detailed receipt and documentation for insurance claims. We recommend checking with your insurance provider before bringing your device in.

Yes! We specialize in water damage recovery for smartphones, tablets, and game consoles. The key is to act quickly—turn off your device immediately and bring it to us as soon as possible. Do not attempt to charge it or turn it on. We'll perform a thorough cleaning and diagnostic to assess the damage. While we can't guarantee full recovery in all cases, we have a high success rate with water-damaged devices.

Charging issues can have several causes: a faulty charging port, damaged charging cable, dead battery, or software issues. First, try a different cable and power adapter. If that doesn't work, bring your device in for our free diagnostic. We'll identify whether it's a hardware problem (port or battery replacement needed) or a software issue that can be resolved without parts.

In many cases, yes! If your device won't turn on but the storage components are intact, we can often retrieve your data. For severely damaged devices, data recovery becomes more challenging and may require specialized equipment. We always recommend backing up your data regularly to cloud storage or external drives to prevent data loss. Bring your device in and we'll assess what's possible.

Absolutely! Back glass repair is one of our most common services. The process and cost vary by device model—some phones have removable back glass while others require more extensive work. We'll provide you with an exact quote after examining your device. While back glass is cosmetic, we recommend fixing it to prevent further damage and maintain your device's resale value.

Yes, disc drive issues are a common repair for game consoles. The problem could be a dirty laser lens, faulty disc drive motor, or mechanical failure. We'll diagnose the exact issue and let you know if it requires cleaning, part replacement, or a complete disc drive replacement. Most console disc drive repairs can be completed within 2-3 business days.

While we successfully repair the vast majority of devices, some damage is too severe or the repair cost exceeds the device's value. If your device is unrepairable or not economical to fix, we'll be honest with you and explain your options. We can help you with data recovery if possible, and provide recommendations for replacement devices. Remember, our diagnostic is always free, so there's no cost to find out.