At Cell+ ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in our Tucson, Arizona location.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

Personal Information You Provide

When you use our repair services or contact us, we may collect the following information:

Contact Information: Name, email address, phone number, and mailing address
Device Information: Device type, model, serial number, and description of repair issues
Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
Communication Records: Messages, inquiries, and feedback you provide to us

Information Collected Automatically

When you visit our website, we may automatically collect:

Usage Data: IP address, browser type, device information, pages visited, and time spent on our site
Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze site usage

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our repair services, including diagnosing and fixing your devices
Communication: To respond to your inquiries, send service updates, and provide customer support
Payment Processing: To process transactions and send receipts and invoices
Marketing: To send promotional materials, special offers, and newsletters (you can opt out at any time)
Legal Compliance: To comply with legal obligations and enforce our terms and conditions
Business Improvement: To analyze usage patterns and improve our website and services

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with trusted third-party vendors who help us operate our business (e.g., payment processors, shipping companies)
Legal Requirements: We may disclose information if required by law, court order, or government regulation
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner
With Your Consent: We may share information with your explicit permission for specific purposes

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure storage of physical repair records in locked facilities
Encryption of sensitive data transmitted over the internet
Access controls limiting who can view your personal information
Regular security audits and updates to our systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct any inaccurate or incomplete information
Deletion: Request that we delete your personal information (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email
Cookie Management: Adjust your browser settings to refuse cookies or alert you when cookies are being sent

To exercise any of these rights, please contact us at [email protected] or call (520) 505-1422.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Repair records are typically retained for warranty purposes and legal compliance. When information is no longer needed, we securely delete or anonymize it.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete such information.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this policy.

For significant changes, we may provide additional notice through email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Cell+ Contact Information

Address:

7251 S Cardinal Ave STE 600
Tucson, Arizona 85746

Phone:

(520) 505-1422

Email:

[email protected]

Business Hours:

Monday - Friday: 9:00 AM - 7:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: Closed

Your Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of our services and contact us to discuss your concerns.